Customized application to drive the customer experience strategy
Information
Solutions
Business app
Type
Company size
<50
Tools
Features
Data base
Platform
Dashboard
CXB HUB is a specialist in customer and employee satisfaction that helps companies develop their performance.
Context
CXB HUB's objective was to develop an innovative tool for their corporate clients to perform a large-scale strategic diagnosis.
To achieve this goal, they sought to provide a digital application for their corporate clients to use their methodology effectively and on a large scale.
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Solution
We developed for our client a fully customized application on Bubble allowing to deliver to the companies an automated roadmap reducing by 3 to 8 times the time and 2 to 3 times the investment to be spent.
This application allows you to take stock of your company's CX strategy and to manage the actions to be implemented.
Key features include:
- Questionnaires to evaluate the current strategy
- scoring to measure results
- a customizable roadmap to plan the next steps
- user management for efficient use
- a dashboard with key indicators to monitor progress.
Key project benefits
Customer autonomy
Sales of additional consulting services
Tracking of the solution's KPIs
